Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Custom TV Plan: Changing Channel Packs

Reply
Av8r75
Contributor
Contributor
Posts: 3
Registered: ‎12-27-2016

Re: Custom TV Plan: Changing Channel Packs

Message 11 of 15
(2,109 Views)

good luck changing channel packs. You cant do it online OR via the app, as the links are broken. All you can do, as told to me by their reps, is to do it through the reps themselves. I have literally spent HOURS trying to change the packs myself to no avail. Good luck!

Av8r75
Contributor
Contributor
Posts: 3
Registered: ‎12-27-2016

Re: Custom TV Plan: Changing Channel Packs

Message 12 of 15
(2,109 Views)

Verizon definitely has a long history of catering to new customers, and telling current customers to "go scratch". They love ya til they get ya. Since there is no loyalty to their customers that have been with them for years, I switch back and forth every 2 years from Cable to FiOS. Instead of keeping me as a customer, they would prefer to lose me, so they can offer me a great return price LOL. Horrible business practice.

LawrenceC
Moderator Moderator
Moderator
Posts: 11,672
Registered: ‎03-18-2013

Re: Custom TV Plan: Changing Channel Packs

Message 13 of 15
(2,095 Views)

Hi Av8r75,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

shapdad
Contributor
Contributor
Posts: 2
Registered: ‎02-03-2017

Re: Custom TV Plan: Changing Channel Packs

Message 14 of 15
(1,944 Views)

Any luck figuring out how to change channel packs other than having to call customer service?

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: Custom TV Plan: Changing Channel Packs

Message 15 of 15
(1,938 Views)

Have you tried logging in to your account and changing them under my services?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title