Fios Quantum
Cgy413
Enthusiast - Level 2
Just installed Fios Quantum- 4 media boxes, 2 dvr. boxes , and new router. One TV with the small box (media) works then stops working and says check co-axial is not connected. Has spoke with Customer Service, did the 50 million steps gets TV working , then few hours later, same thing happens. Coaxial is not connected?!?!. Anybody else have this problem.
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1 Solution

Correct answers
Re: Fios Quantum
Cgy413
Enthusiast - Level 2
Tech came out needed a different splitter. Everything working great now.

View solution in original post

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Re: Fios Quantum
tns2
Community Leader
Community Leader

Obvious things to check if you can is how the coax run is connected.  In particular could be problems with some splitters that are not up to the job.

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Re: Fios Quantum
SinCara
Specialist - Level 2

Did you do a self install or have a tech hook you up?

If self install, check your splitter. If its not moca 2.0 get one at a store or here.

https://teleproducts.verizon.com/fios/index.cfm/eh/DisplayProducts

You might even be able to call them and tell them you need one. They might send you one.

If a tech did it he should have switched any old splitters out, but you'll want to check.

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Re: Fios Quantum
Cgy413
Enthusiast - Level 2
Yes it was self install, tech came out Tonite and it was the splitter. Everything working great.
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Re: Fios Quantum
Cgy413
Enthusiast - Level 2
Tech came out needed a different splitter. Everything working great now.
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Re: Fios Quantum
SinCara
Specialist - Level 2

Thought so. I don't know why Verizon isnt sending splitters with their self install kits automatically or at least putting in the setup instructions that a moca 2.0 splitter is needed for quantum to run properly.

Most have older splitters as it is and have no idea they might need a new one.

Good to hear everything is now working for you.

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Fios Quantum Lag
steve713
Enthusiast - Level 2

This problem is absolutely NOT solved.  It is as bad as ever.  Sometimes it takes 30 or more second to simply change a channel and often it freezes completely for a couple of minutes.  I have called support and the automated system went through several actions just wasting time.  The representative came on and went through the same steps (essentially a reboot) and THEN said that his system says "Known problem."  So, he knew all the time that it would not be fixed.  I asked when it would be fixed and he said he did not know.    

This is very, very frustrating.  My previous Verizon DVR (pre-Quantum) was fine.  This was supposed to be an upgrade.  Please FIX IT, Verizon.

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Re: Fios Quantum Lag
tns2
Community Leader
Community Leader

@steve71 wrote:

This problem is absolutely NOT solved.  It is as bad as ever.  Sometimes it takes 30 or more second to simply change a channel and often it freezes completely for a couple of minutes.  I have called support and the automated system went through several actions just wasting time.  The representative came on and went through the same steps (essentially a reboot) and THEN said that his system says "Known problem."  So, he knew all the time that it would not be fixed.  I asked when it would be fixed and he said he did not know.    

This is very, very frustrating.  My previous Verizon DVR (pre-Quantum) was fine.  This was supposed to be an upgrade.  Please FIX IT, Verizon.



At the level you are describing its not a known problem.  How many boxes in your setup?  One VMS or Two?  I would suspect wiring in your house or a bad STB.

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Re: Fios Quantum Lag
SinCara
Specialist - Level 2

@steve71 wrote:

This problem is absolutely NOT solved.  It is as bad as ever.  Sometimes it takes 30 or more second to simply change a channel and often it freezes completely for a couple of minutes.  I have called support and the automated system went through several actions just wasting time.  The representative came on and went through the same steps (essentially a reboot) and THEN said that his system says "Known problem."  So, he knew all the time that it would not be fixed.  I asked when it would be fixed and he said he did not know.    

This is very, very frustrating.  My previous Verizon DVR (pre-Quantum) was fine.  This was supposed to be an upgrade.  Please FIX IT, Verizon.


What you are describing is not typical. Your post is exactly the same in the another thread so I won't repeat the same answer I left there already.

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Re: Fios Quantum
CRobGauth
Community Leader
Community Leader

Splitter is going to be somewhere between your ONT and your STB.

Do you have more than 1 STB?

If so, try swapping them around.

Will confirm if it is the box that failed or the cable connection.

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