HBO Free Offer No Clue at Customer Service

[#1]

So, John Kimmet send out a FREE OFFER. Linkedin has him no longer employed at Verizon. Free HBO until 06/30/2015.
Customer service has no idea about this offer.
A supervisor is unavailable to chat. Why even send this offer?? If they have my name and account info, should there be some kind of communication about offers? A BILLION Dollar Company in the field of Communication cannot communicate??!
Have you received this offer??
Is John Kimmet still employed at Verizon??
Why am I wasting time calling Customer Care if they are not told anything??

[#2]

Can you provide link to where this was posted?

[#3]

I received the same offer on 5/28/15 good until 8/31/15.  No offer exists on my account either.  I say REALLY?  My contract ends in July.  Great opportunity to shop providers.  

[#4]

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@ilmtatum7 wrote:

I received the same offer on 5/28/15 good until 8/31/15.  No offer exists on my account either.  I say REALLY?  My contract ends in July.  Great opportunity to shop providers.  

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Have you tried contacting retention?

[#5]

I received the same offer and it was cut off today. Customer Service knew nothing about it. Here is the email, which CS said I had to fax to them because they don't have email. **bleep**?

Enjoy premium programming until 08/31/2015

Update Email

Verizon
MY VERIZON SUPPORT REFER A FRIEND


Thank you for being a loyal FiOS® TV customer! As a token of our appreciation, we are now including HBO® in your FiOS® TV programming package. There is no additional cost to you and no action is required.

Simply tune to channel 899 HD (400 SD) to start watching the best Hollywood movies and award-winning original programming. We will automatically remove it for you after 08/31/2015.

Please enjoy the best programming FiOS® has to offer and let us know if you want to keep watching HBO.


Sincerely,

John Kimmet
Executive Director, Customer Relationship Marketing

P.S. For your convenience, free parental controls are available to block content as you wish. To set up parental controls, select “Menu” button on your remote, then select “Settings” and then “Parental Controls.”


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