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HBO Go is unsupported

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Amessina
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Contributor
Posts: 5
Registered: ‎09-21-2017

HBO Go is unsupported

Message 1 of 12
(6,325 Views)

 

I pay for HBO. Why does Verizon choose to not support the app when I subscribe? It’s clearly not an HBO issue since Verizon doesn’t support it. Verizon used to support the app. I received no notice that this service was removed. Is this legal?

8B61AAA7-B85F-4F2E-8409-16780CC0AC50.jpeg

 

 

 

 

 

11 REPLIES 11
tns2
Platinum Contributor III Platinum Contributor III
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Posts: 4,437
Registered: ‎12-16-2012

Re: HBO Go is unsupported

Message 2 of 12
(6,302 Views)

What makes you say its not supported.  This is the first time I have seen it claimed, although periodically people have had trouble getting signed in.  Your attachment is not yet visible. 

 

Note I am in former Verizon area, now Frontier, and cannot test

Amessina
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Registered: ‎09-21-2017

Re: HBO Go is unsupported

Message 3 of 12
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https://drive.google.com/open?id=1ep13o_2L4rKXoSJrZoRmDfg8KBg6Ee3U

 

If you still can't open the link to the screengrab I tried to post it says"

 

"Sorry, Verizon Doesn't Support HBO GO  Do you want to sign in with anouther TV Provider?"

 

That's why I said that HBO Go is unsupported. Verizon told me it is. 

Amessina
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Registered: ‎09-21-2017

Re: HBO Go is unsupported

Message 4 of 12
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IMG_0902.PNG

Amessina
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Registered: ‎09-21-2017

Re: HBO Go is unsupported

Message 5 of 12
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I uninstalled and reinstalled the app from the app store. It still did not work.  

CRobGauth
Platinum Contributor III Platinum Contributor III
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Posts: 8,008
Registered: ‎11-04-2008

Re: HBO Go is unsupported

Message 6 of 12
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I tried mine and it works ok.

When do you see this message? When you scroll down and choose Verizon FIOS from the list of providers? What type of device are you using app on?

Verizon might be saying they don't support the app from a support point of view if it is not working. Not that they don't allow subscribers to use the app.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Amessina
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Registered: ‎09-21-2017

Re: HBO Go is unsupported

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Verizon is not on the list of providers, either under Verison or under Fios. It's simly not there. I'm using an iPad, it worked fine last week.  

CRobGauth
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Registered: ‎11-04-2008

Re: HBO Go is unsupported

Message 8 of 12
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That sounds like an app issue.

I would contact HBO for support as that is not a Verizon issue.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Bobbo527
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Registered: ‎10-18-2010

Re: HBO Go is unsupported

Message 9 of 12
(6,207 Views)

@CRobGauth wrote:

That sounds like an app issue.

I would contact HBO for support as that is not a Verizon issue.


I gotta agree with Rob, I have no issues with HBO Go on my AppleTV, iPad (was just watching it on my iPad this morning) and I was able to logon to the app through my Dell Laptop. No issues here.

Aaronmak326
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Posts: 1
Registered: ‎03-18-2018

Re: HBO Go is unsupported

Message 10 of 12
(6,063 Views)

Any luck with this? I am getting the same message on my IPad 4

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