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HBOGO login system broken AGAIN

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ronzie
Bronze Contributor II
Bronze Contributor II
Posts: 93
Registered: ‎11-15-2009

Re: HBOGO login system broken AGAIN

Message 61 of 77
(4,243 Views)

I can't login to HBO Go on my Windows pc or on my Android tablet. It was working about an hour ago, now it tells me I need to subscribe, which I already do. I have tried both Firefox 22 and IE 10, and I have rebooted my pc.

mdery
Contributor
Contributor
Posts: 1
Registered: ‎07-15-2013

Re: HBOGO login system broken AGAIN

Message 62 of 77
(4,189 Views)
I'm having the same problem! Was working fine a few days ago.
descendents1
Contributor
Contributor
Posts: 2
Registered: ‎04-10-2012

Re: HBOGO login system broken AGAIN

Message 63 of 77
(4,174 Views)

I also cannot sign in to HBOGO on any of my devices. I have HBO and I'm a Verizon customer.

Please resolve this in a timely manner. Thanks.

Kushtaka
Contributor
Contributor
Posts: 2
Registered: ‎07-15-2013

Re: HBOGO login system broken AGAIN

Message 64 of 77
(4,097 Views)

Same thing here, Verizon FiOS customer here. 

 

There MUST be a better way to authenticate!

Wrzykew
Contributor
Contributor
Posts: 1
Registered: ‎07-15-2013

Re: HBOGO login system broken AGAIN

Message 65 of 77
(4,016 Views)
Same problem here (on 7/15). It's a Verizon problem, when it hits the VZ server to authenticate your HBO subscription. It seems as though the VZ server goes down or doesn't have capacity at times. So it just hangs or times out and comes back and says "you don't have HBO." But I DO HAVE HBO, dammit! Very frustrating. I love FIOS, but the server(s) VZ uses to authenticate online subscription services seems like it is patched together with duct tape. It drives me crazy and prevents me from watching the premium channel I am paying for.
muttonchops
Contributor
Contributor
Posts: 4
Registered: ‎07-01-2013

Re: HBOGO login system broken AGAIN

Message 66 of 77
(3,999 Views)
Yep, it's happening here again, too. Last time it magically resolved itself after some time. It's maddening.
justanotherclue
Contributor
Contributor
Posts: 1
Registered: ‎07-15-2013

Re: HBOGO login system broken AGAIN

Message 67 of 77
(3,937 Views)

Three years later and it is still broken.  What am I paying for?  Is it any wonder no one likes cable companies.  As I type this I have been on hold 12 minutes.

Marlymars
Contributor
Contributor
Posts: 1
Registered: ‎07-15-2013

Re: HBOGO login system broken AGAIN

Message 68 of 77
(3,897 Views)
I have a .net account and I can't login!
djguamstyles
Contributor
Contributor
Posts: 1
Registered: ‎08-11-2013

Re: HBOGO login system broken AGAIN

Message 69 of 77
(3,726 Views)

Here's the response I got from a tech support agent for this issue that seems to be pretty common.  At first I thought they cut my free HBO promotion short, but I saw that my channels were still present on my tv.  I guess I'll just have to wait until their "maintenance" is done.

 

Jassil:Thank you for your patience, this will be an issue with our online credential manager. It is currently under maintenance so the service will be unavailable in the meantime. I will create a report so we can have it resolved offline.

cpirate
Contributor
Contributor
Posts: 1
Registered: ‎08-25-2013

Re: HBOGO login system broken AGAIN

Message 70 of 77
(3,561 Views)

I have HBO and get the same message as the other users in this thread (why a private message?)  what is necessary to set up a .NET account so that HBO GO works with verizon HBO bundle?  I pay a fortune for this.......  would like to use it.

 

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