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Loss of Universal sports programming

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Bobbo527
Gold Contributor I
Gold Contributor I
Posts: 752
Registered: ‎10-18-2010

Re: Loss of Universal sports programming

Message 31 of 32
(564 Views)

@Teeta wrote:

I agree! A very poor decision by Verizon with not even a near equivalent channel offered as a replacement. Paying the same amount for a channel package with less channels. Just not a good move for your customers right before the Olympics are about to start. I will defintely be considering another service provider once my 2 year agreement expires.

 

Do you udnerstand what the term "Free Preview" means? And there is NO Olympic content being shown on Universal Sports HD.
mere423
Contributor
Contributor
Posts: 3
Registered: ‎02-12-2014

Re: "Loss" of Universal sports programming

Message 32 of 32
(528 Views)

@sangs wrote:

Can anybody here comprehend what a FREE PREVIEW means? 



I DO subscribe to the Ultimate package, which includes Universal Sports HD.

If I heard anything about a free preview, I ignored it, because I already pay for the channel.

However, when the free preview ended, Verizon removed that channel and at least one other from me as well (and I bet I'm not the only one this happened to).

When I tuned to the channel (TIVO DVR with cablecard) I got the message "not authorized... Call your cable provider.

So I did. After multiple calls, hours on hold, multiple resets of the DVR and cablecard  by me and Verizon, it was decided I needed a tech visit because there was something wrong with my equipment.

The not-very-nice Order Department told me repeatedly  I just needed to push the Subscribe button, long after I told her many times, 1) no STB or Verizon DVR, and b) TIVO DVR  withcablecard .

 

A very nice tech came, determined there was NOTHING wrong with my equipment,  made some calls and determined what had most likely happened. Because I have Tivo and not Verizon equipment, he couldn't reset my service. I called Verizon again, told the Order Dept. to turn my channels back on and why (after only a 20 minute HOLD), and there they were ~30 seconds later. 

I  asked for some consideration for my time, the aggravation, and the fact that I had to call and tell Verizon what to do,  and I was offered $0.68, plus tax, for the channels missing for 2 days.

 

Since then I have received an automated phone call, and an email survey, asking how my service needs were met.  I have yet to hear any response  to my answers.

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