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@Teeta wrote:I agree! A very poor decision by Verizon with not even a near equivalent channel offered as a replacement. Paying the same amount for a channel package with less channels. Just not a good move for your customers right before the Olympics are about to start. I will defintely be considering another service provider once my 2 year agreement expires.
Do you udnerstand what the term "Free Preview" means? And there is NO Olympic content being shown on Universal Sports HD.
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@sangs wrote:Can anybody here comprehend what a FREE PREVIEW means?
I DO subscribe to the Ultimate package, which includes Universal Sports HD.
If I heard anything about a free preview, I ignored it, because I already pay for the channel.
However, when the free preview ended, Verizon removed that channel and at least one other from me as well (and I bet I'm not the only one this happened to).
When I tuned to the channel (TIVO DVR with cablecard) I got the message "not authorized... Call your cable provider.
So I did. After multiple calls, hours on hold, multiple resets of the DVR and cablecard by me and Verizon, it was decided I needed a tech visit because there was something wrong with my equipment.
The not-very-nice Order Department told me repeatedly I just needed to push the Subscribe button, long after I told her many times, 1) no STB or Verizon DVR, and b) TIVO DVR withcablecard .
A very nice tech came, determined there was NOTHING wrong with my equipment, made some calls and determined what had most likely happened. Because I have Tivo and not Verizon equipment, he couldn't reset my service. I called Verizon again, told the Order Dept. to turn my channels back on and why (after only a 20 minute HOLD), and there they were ~30 seconds later.
I asked for some consideration for my time, the aggravation, and the fact that I had to call and tell Verizon what to do, and I was offered $0.68, plus tax, for the channels missing for 2 days.
Since then I have received an automated phone call, and an email survey, asking how my service needs were met. I have yet to hear any response to my answers.
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