I've contacted Verizon support TWICE now in the chat lines, each time being sent to a "specialist" for further information. Both chats were dismal failures.....They will NOT explain why Hallmark Movie Channel was just DROPPED from my existing Extreme HD line-up......They won't even admit that it WAS in my line-up. I feel as if I've been robbed.....I signed up for a 2 year contract, and HMC 239 was one of the reasons we settled on Extreme, along with a couple other channels we watch constantly. Now, suddenly and without warning or explanation, the TV screen says that we are not subscribed, and must pay $20. per/month MORE to get the channel. FUMING isn't the word...... I can control anger, but this kind of busoness practice REALLY rubs me the wrong way. One of the chat reps told me that they "strive" to make my viewing experience better....that was his reasoning for our sudden loss of hallmark, BUT he wouldn't acknowledge that we ever had it to begin with..... I guess we've all been dreaming for a year and a half, watching the channel nearly each night.......perhaps we have a disease that's erasing our memory..........OR, perhaps, JUST perhaps, VERIZON JUST TOOK THE CHANNEL AWAY for NO GOOD REASON, and WON'T ADMIT IT. I am frosted, I am disgusted with their customer service and "support", I'm insulted, and I'm fed up to be plain. If this company won't even admit that they've done something like this, WHY SHOULD I TRUST THEM and give them my business ??
