Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Manage DVR failure

Nickel Contributor
Nickel Contributor
Posts: 25
Registered: ‎03-23-2013

Manage DVR failure

Message 1 of 2

For a number of days, I have been unable to access the programs recorded on my multi-room DVR from the web page.   What should happen is 

1. go to web page

2. click on Manage my DVR on right hand side.

3.  Get to a menu for looking at scheduled programs, recorded programs, etc.


BUT, instead after step 2 I get an error message that says:

We are having trouble communicating to your Set Top Box.


This is persistent result.   I have used the online chat with customer support multiple times and done all that they suggest without curing the problem.   Reset Router, reset DVR, etc.   Chat has been escalated to supervisor level more than once, still no solution.


Can anyone make any suggestions about how to cure this problem?

(in fact -- is this forum active or dead -- seem to be no posts for two years).

Moderator Moderator
Posts: 11,495
Registered: ‎03-18-2013

Re: Manage DVR failure

Message 2 of 2

This issue has been escalated to a Verizon agent.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title