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Missing HD Channels after software upgrade in Massachusetts

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imax615
Contributor
Contributor
Posts: 1
Registered: ‎10-21-2008

Missing HD Channels after software upgrade in Massachusetts

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During the Fios software upgrade a week and a half ago I lost access to several HD channels (Fox News HD (618) and ESPNews HD (572) to name a few).  I have checked with a few other users in Stoneham Massachusetts and they lost the channels too.  I have called Verizon several times and they keep reseting my box, but nothing works. Does anyone know what's going on?  I do not see either of these channels listed as Extreme HD only.
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matcarl
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Posts: 1,426
Registered: ‎08-05-2008

Re: Missing HD Channels after software upgrade in Massachusetts

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The Extreme HD is exactly the problem. You need to renew your contract with the Extreme package if you want those HD's.
Message Edited by matcarl on 10-21-2008 02:36 PM
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