I am missing quite a few titles from my Ultraviolet account. Ultraviolet has informed me that the reason for missing titles is that they dont have an ultraviolet logo on Verizon's end.
So how do I go about watching the movies I have paid for???
My email to Ultraviolet and their response below:
Of the 22 movies in my ultraviolet library, only 6 show up in Verizon's menu.
2. Justice league Throne of Atlantis
3. Justice League Teen Titans
4. Batman vs Superman
5. Batman vs Superman extended cut
6. Lego Movie
The folliwing titles are missing:
1. Matchstick Men
2. Pay it Forward
3. Running on Empty
4. The Lorax
5. Austin Powers: International Man of Mystery
6. Boss Baby
7. How to Train Your Dragon 2
8. Gone Girl
10. Catching Fire
11. Mockingjay Part 1
14. Rio 2
15. The Croods
16. The Hunger Games
Any help you could offer me, would be greatly appreciated. Thank you.
This is a peer to peer support forum.
Contact support at 1800verizon or twitter @verizonsupport.
I just received an email message from Verizon that I need to log-in and renew my permissions for Ultraviolet, which I did, and now here is the Verizon message when I try to do this:
Sorry for the inconvenience but you must be the primary account holder and have Fios TV service in order to link your UltraViolet™ Library to your Verizon Fios account.
NOTE: I am the ONLY person who uses this Ultraviolet account. On Ultraviolet's end it says my account is linked successfully with Verzion FiOS.
Is your Verizon login the one that belongs to the primary account holder?