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No "Record Show" buttons on verizon website to control DVR

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dabido
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Contributor
Posts: 1
Registered: ‎09-27-2011

No "Record Show" buttons on verizon website to control DVR

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New to FiOS, and also just had my box swapped out. I can control my DVR using my iPhone DVR Manager app, but I don't get any options to control it from the Verizon site. I see the 'How To Record a show from online' page describing the red buttons "Record" "Record Series", but I'm not seeing them on the pages I should be seeing them on.

 

Anyone @ Verizon able to take a look?

 

Thanks!

9 REPLIES 9
technogeezer
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Posts: 1
Registered: ‎09-27-2011

Re: No "Record Show" buttons on Verizon website to control DVR

Message 2 of 10
(1,556 Views)

Same here.  Must be a new bug because I've used this before.  Sure wish they could get this stuff working consistently.

boblog
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Posts: 3
Registered: ‎10-17-2011

Re: No "Record Show" buttons on Verizon website to control DVR

Message 3 of 10
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Sam here

Justin
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: No "Record Show" buttons on verizon website to control DVR

Message 4 of 10
(1,454 Views)

@dabido wrote:

New to FiOS, and also just had my box swapped out. I can control my DVR using my iPhone DVR Manager app, but I don't get any options to control it from the Verizon site. I see the 'How To Record a show from online' page describing the red buttons "Record" "Record Series", but I'm not seeing them on the pages I should be seeing them on.

 

@Anyone @ Verizon able to take a look?

 

Thanks!


I just checked via the website and I see the Record and Record Series buttons just fine here. I know that several months ago some people had this same experience, after a few days the magically buttons re-appeared.

 

Image 153.jpg

 

Do you still have a problem?

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

Keyboards
Gold Contributor VII
Gold Contributor VII
Posts: 2,323
Registered: ‎08-05-2008

Re: No "Record Show" buttons on verizon website to control DVR

Message 5 of 10
(1,446 Views)

I have found that with FireFox the record buttons are hit or miss but with IE it seems to work all the time.  YMMV.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
jskeels
Contributor
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Posts: 1
Registered: ‎12-09-2011

Re: No "Record Show" buttons on verizon website to control DVR

Message 6 of 10
(1,404 Views)

Buttons missing for me as well on Safari and Firefox on a Mac.  And they were there a week ago.

 

The site overall is such a dismal, overwrought sort of experience, akin to walking into a pachinko parlor...noise everywhere.  Took me at least five minutes just to find the listings grid.  Crazy.

 

Steve Jobs is laughing.  

mrshmir
Contributor
Contributor
Posts: 1
Registered: ‎12-13-2011

Re: No "Record Show" buttons on verizon website to control DVR

Message 7 of 10
(1,377 Views)

I have had this problem for months.  I had my DVR swapped out and that did not help.  I've tried using both internet explorer and chrome.  I've called tech support on this twice and still nothing works.

Malcolm_Stanley
Employee Emeritus Employee Emeritus
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Posts: 101
Registered: ‎08-04-2011

Re: No "Record Show" buttons on verizon website to control DVR

Message 8 of 10
(1,364 Views)

I'll look into it.

Malcolm_Stanley
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 101
Registered: ‎08-04-2011

Re: No "Record Show" buttons on verizon website to control DVR

Message 9 of 10
(1,282 Views)

Our development team is looking into this and cannot recreate the issue.

Please let me know if you are still experiencing this and if so please provide details regarding your OS and browser so we can further investigate.

 

Thanks!

AngieB
Contributor
Contributor
Posts: 1
Registered: ‎01-23-2012

Re: No "Record Show" buttons on verizon website to control DVR

Message 10 of 10
(1,248 Views)

I do not see the record show button either when using Firefox. this has not always been the case. I used to see it.

 

I checked IE and the record show button is there. unfortunately I dislike IE, it always crashes.

 

Please find the bug to make it work again in firefox.

 

Thanks.

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