Re: Logo channel
Callahansj14
Enthusiast - Level 2

I am also very frustrated that Logo is gone, and that Verizon can just change what channels exist in our packages without any warning. I guess a contract means nothing to them, though we have to pay hundreds of dollars if we want out. What was the story you got from the representative?

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Re: Preferred HD channel lineup
Callahansj14
Enthusiast - Level 2

Totally agree, it's so frustrating that they can just change our channels at will. After feeling forced into an uprade, losing the weather channel, and now this I don't think I'll renew our contract in the future. What a monopoly. 

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Re: Logo channel
mfizzy
Specialist - Level 1

Verizon will usually notify people of any upcoming channel changes. It is in the last section of the bill. Unfortunately most of dont take the time to read the bill or term of service.

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Re: Preferred HD channel lineup
_dot
Specialist - Level 1

tv channel lineup changes are in a phonebill notice? i got notified of weatherchannel fiasco in email march 10....are  phone feature notifications in the messages section of fiostv menu????

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Re: Preferred HD channel lineup
CRobGauth
Community Leader
Community Leader

With FIOS, you get one bill for TV, Phone and Internet.

TV channel changes are listed there.

Yes, TWC change was sent via email as it was an instaneous change, not a planned one.

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Re: Preferred HD channel lineup
myplanisjustok

Not happy either that I have a two year contract, ut Verizon can change their channel lineup as they like. I know that I agreed to these terms, but it sucks for the consumer when Verizon removes a popular channel to a higher TV package just ot make a buck. I am not paying an additional $25 (to move to the Extreme TV package) just to get LOGO back.

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Re: Preferred HD channel lineup
Speedy13
Enthusiast - Level 3

This was also in the messages under menu in the set top box but if you don't bother to check there at least once a month or so you can miss the message because they eventually expire and are removed.

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Re: Preferred HD channel lineup
CRobGauth
Community Leader
Community Leader

Pretty much all f the cable companies have this option.

You enter into a contract for a set price (with ETF to leave early).

They can add or delete channels as they feel fit.

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Re: Preferred HD channel lineup
bitehard69
Newbie

I upgraded to preferred hd in february 2015. it had the logo channel which i like some of the comedies (will & grace) and i watch often. well this past weekend i tunr to 187 logo and i am no longer subscribed to it. call the 800-837-4966 number and 2.5 hours later i was transferred twice, maria in c/s had me on hold reading the notes for 33 minutes. George in tech support wanted to do a reset of box called me back that c/s had questions before they could do it transferred me to billing and that was another hour down the drain. 

they removed logo tv from my package never informed. me. i will go thru all the other channels now to see whats missing. they owe me a credit so far for the weather channel and now logo and i will get it.. they dont know me

oh and sales cant tell anyone anything about channels they dont know Dimitry online told me that as well as others in sales on the phone. so they dont know what channels they are selling???

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Re: Preferred HD channel lineup
bitehard69
Newbie

they can change what they want but if they take away refunds/credits need to be issued/ 

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