Email has now been sent to all board members: I have been on the phone for over two hours trying to find out why my Red Zone subscription isn't functioning. I've talked to four different people, all of which have not been able to remedy my issue. I've been told I don't have Red Zone, I do have Red zone, there is a known Red Zone outage, my package has been discontinued and I'm expected to pay any extra $15/month plus the Red Zone fee (which I was already emailed would be charged at the early bird rate and automatically added to my bill), that I have to now pay a much higher rate for Red Zone, and that it's all my fault that this is happening because Verizon can't choose packages for me. I'm on hold for her supervisor now with no resolution in sight. I'm contacting you because this situation is unacceptable. I am a long time customer of Verizon, had the auto renewal on my account, fully anticipated the eventual billing of Red Zone after it started per the email I received, and now I have no Red Zone, no appropriate customer service response, and a rather sour taste. My ideal resolution to this situation would be this season of Red Zone complimentary as a gesture of Verizon's regret in this situation.
