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Showtime and channels lost on preferred TV package?

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tjw363
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎05-25-2009

Showtime and channels lost on preferred TV package?

Message 1 of 6
(1,593 Views)

I currently have the Preferred TV Package and when I cancelled Showtime last night I lost other channels such as DIY network and Cooking network and some others. My question is why woud I lose them since all I cancelled was Showtime?

 

5 REPLIES 5
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: Showtime and channels lost on preferred TV package?

Message 2 of 6
(1,556 Views)

Do they show unsubscribed?


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tjw363
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎05-25-2009

Re: Showtime and channels lost on preferred TV package?

Message 3 of 6
(1,549 Views)

Yes they do. The messages I see are 'If you already subscribed, Press B button to troubleshoot.' and the other is  'Press OK to subscribe'

 

I find it perplexing that cancelling Showtime would have had any affect on other channels I could view.

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: Showtime and channels lost on preferred TV package?

Message 4 of 6
(1,534 Views)

What happens when you hit B to troubleshoot?

If that doesn't clear it, try contacting support.

Either call 800Verizon or twitter @verizonsupport


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beboop
Contributor
Contributor
Posts: 1
Registered: ‎02-15-2017

Re: Showtime and channels lost on preferred TV package?

Message 5 of 6
(1,429 Views)

I have the same problem.  When I cancelled HBO I also loss the Cooking Channel.  I agreed with you, we should not lose the regular channel we subscribed to just because we cancelled a premium channel.  Why are we require to subscribed to a premium channel to get non-premium channels? If anyone has an answer please let us know.

 

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: Showtime and channels lost on preferred TV package?

Message 6 of 6
(1,416 Views)

HBO is not linked to any other non premium channels.

Have you tried troubleshooting options in support menu?

Or just rebooting box?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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