I was on customer tv lifestyle and reality plan. And I loved watching cooking channel (663). But now verzion, decided they will take it off this plan. And they want me to go to a higher paying plan just so I can continue watching that channel.
What gives? Why did they decide to take that channel off?
When I go to either Cooking Channel or Science Channel, it says "you are not subscribed to this channel."
However, when I go to the listing of channels on my account (Home and Family), it says that both should be part of my plan.
The cooking channel was removed from my package and then an agent said I need to pay $50 extra per month to get it back. Verizon just posted stunning earnings. I am a Verizon shareholder so I am happy for that… but not when a package that I agreed to with Verizon is changed without my knowledge and then I am asked to pay more to get the same package.
The chat rep also “gamed” the survey by passing the chat to her manager before sending it to me. By doing this, the manager gets a he rating and not the rep… which doesn’t impact her standing with Verizon. So basically they then pass the survey to the manager with no fear of ramifications. Oldest trick in the contact center book
They just keep pushing and pushing. We hardly watch TV. Paying way too much. These people need to be better regulated CNN+ didn't show that people are tired of the plus and being charged extra for everything?