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Verzion took off cooking channel

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TvWatcher001
Contributor
Contributor
Posts: 2
Registered: ‎04-26-2022

Verzion took off cooking channel

Message 1 of 13
(3,861 Views)

I was on customer tv lifestyle and reality plan. And I loved watching cooking channel (663).  But now verzion, decided they will take it off this plan.  And they want me to go to a higher paying plan just so I can continue watching that channel.

What gives?  Why did they decide to take that channel off?

 

12 REPLIES 12
CookingTV
Contributor
Contributor
Posts: 2
Registered: ‎04-28-2022

This happened to me too!

Message 2 of 13
(3,483 Views)

When I go to either Cooking Channel or Science Channel, it says "you are not subscribed to this channel."

 

However, when I go to the listing of channels on my account (Home and Family), it says that both should be part of my plan.

 

Please clarify!

Shnene
Contributor
Contributor
Posts: 3
Registered: ‎04-28-2022

Re: Verzion took off cooking channel

Message 3 of 13
(3,439 Views)

They just told me I have to pay an extra $50 per month to upgrade my plan to get it back.

CookingTV
Contributor
Contributor
Posts: 2
Registered: ‎04-28-2022

Re: Verzion took off cooking channel

Message 4 of 13
(3,404 Views)

You can get Discovery Plus for about that for a year!

Shnene
Contributor
Contributor
Posts: 3
Registered: ‎04-28-2022

Cooking channel removed

Message 5 of 13
(3,246 Views)

The cooking channel was removed from my package and then an agent said I need to pay $50 extra per month to get it back.  Verizon just posted stunning earnings.  I am a Verizon shareholder so I am happy for that… but not when a package that I agreed to with Verizon is changed without my knowledge and then I am asked to pay more to get the same package.

Shnene
Contributor
Contributor
Posts: 3
Registered: ‎04-28-2022

Re: Cooking channel removed

Message 6 of 13
(3,245 Views)

The chat rep also “gamed” the survey by passing the chat to her manager before sending it to me.  By doing this, the manager gets a he rating and not the rep… which doesn’t impact her standing with Verizon.  So basically they then pass the survey to the manager with no fear of ramifications.  Oldest trick in the contact center book

PersephoneP
Contributor
Contributor
Posts: 1
Registered: ‎04-29-2022

Re: Verzion took off cooking channel

Message 7 of 13
(3,228 Views)

They just keep pushing and pushing.  We hardly watch TV.  Paying way too much.  These people need to be better regulated CNN+ didn't show that people are tired of the plus and being charged extra for everything?  

Sunee
Contributor
Contributor
Posts: 1
Registered: ‎04-30-2022

Re: Verzion took off cooking channel

Message 8 of 13
(3,182 Views)

If Verizon wants to keep their customers, they are going in the wrong direction with extreme charges.  

NtvAmrn
Contributor
Contributor
Posts: 4
Registered: ‎03-21-2012

Re: Verzion took off cooking channel

Message 9 of 13
(2,980 Views)

One word.....GREED

TvWatcher001
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Contributor
Posts: 2
Registered: ‎04-26-2022

Re: Verzion took off cooking channel

Message 10 of 13
(2,708 Views)

Bait and switch...

Offer many channels initially then later take channels off but keep the same rate.

 

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