I just wish I could read it without my glasses. But I can't read anything without my glasses.
My 51 year old eyes.
I just wish I could read it without my glasses. But I can't read anything without my glasses.
My 51 year old eyes.
This is my very same broken record response which has already been disregarded here in the middle of this thread:
I, along with other people here, have figured out and responded with the solution to the problem just about every time someone posts about it. I'll post it here for my last time because I'm feeling like a broken record. I'm not meaning to sound rude or annoyed but it may help for you to read some of the other posts here which have the solution posted. It just gets tiring to keep seeing the same exact complaint over and over again when the solution is really straightforward and when it has been posted here.
The problem is either with having an outdated STB or an analog TV. If your STB is a 6xxx series, you need the updated 7xxx series box. Call customer service and ask for a replacement. From what I have read here, this has been the problem for people whose TV Guide display was slow and/or not displaying what it was supposed to show or just not doing what it was supposed to. If you have the updated STB but the graphics are just hard on your eyes with fuzziness because of the colors clashing and bleeding into each other, then it's probably because your TV is analog. That was my problem so I replaced my old analog with a flatscreen and that solved it. The resolution on an analog TV is limited and can't handle the HD guide with the digital display. It has nothing to do with your eyesight. My parents are in their 60s and my father has really bad eyes and I am certain he would be fine with reading what I have on my flatscreen.
I was complaining about this myself in the beginning but from what I have learned, those are your choices. Too many people here get so upset to the point of taking it so personally and just waiting for something to change. This is an upgrade. Verizon isn't going to knock at your door and ask if this is OK. Now that I have resolved my issue, I like the new display. When the technology changes, the equipment has to be sufficient to accommodate it.
***Now it's really time for me to move on. Do whatever you want but if you want to resolve the problem, do something about it.
@questioning_old wrote:
...The problem is either with having an outdated STB or an analog TV. If your STB is a 6xxx series, you need the updated 7xxx series box. Call customer service and ask for a replacement.
...
Last night I talked (online chat) with customer service. Sonia, the rep I chatted with, was telling me exactly this, and I thought I was starting the ball rolling to get my old boxes replaced. But then the chat session was handed off to Amit, her supervisor, who assured me that 1.9 would be fixed to run properly on my boxes (2500 series STBs, 6xxx series DVR) so I didn't need to have them replaced. How am I supposed to know who to believe?
@JGJ wrote:
Last night I talked (online chat) with customer service. Sonia, the rep I chatted with, was telling me exactly this, and I thought I was starting the ball rolling to get my old boxes replaced. But then the chat session was handed off to Amit, her supervisor, who assured me that 1.9 would be fixed to run properly on my boxes (2500 series STBs, 6xxx series DVR) so I didn't need to have them replaced. How am I supposed to know who to believe?
I don't know if it will help, but I have identified your problem to Verizon FiOS tech support, lets see if you get any help. If you do, or even if you don't, please come back and keep us informed.
__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248
JGJ, I would believe what that first rep Sonia told you. IMG 1.9 is going to be modified to run properly on the older boxes? That's a new one. Think about it. Which statement sounds more credible to you? If I were you, I would call and speak to someone else to get the ball rolling on getting a replacement for your STB. And if I were you, I would insist on getting it replaced. If the next person tells you that you don't need to, tell him or her that you want it and if you don't get it, you will take your business elsewhere and write letters to your local newspaper about this --- not that you would actually do that but to make it clear that you're not going to settle for garbage. Tell this next person that it's not right to be stuck with outdated equipment which can't handle an updated program. Sometimes it's easier to just speak to someone over the telephone.
Another thing you could do is contact a Verizon Fios TV store if there is one nearby and replace your box in person that way. But call first before doing that to make sure it's doable so you won't go there for nothing. Here is the website so you can look it up:
What that supervisor told you doesn't make any sense. Verizon knows full well that the upgrade is needed and is obligated to accommodate that need. Speak up for yourself and don't take that garbage that this supervisor told you. I don't believe a word of it. Don't you just love dealing with the run around? I can't believe he cut off your order for a replacement. That's pretty nervy.
Good luck and let us know what happens. At least you're doing something about it and that's an important step. Don't give up because it's a service that we're paying a lot of money just to have.
Undoubtably they will attempt to make it work better on such boxes, but it will never offer full features or speed as on the newer boxes.
tns writes: "Undoubtably they will attempt to make it work better on such boxes, but it will never offer full features or speed as on the newer boxes." Really? I think that's a cop out. Or are they serious because there aren't enough newer boxes to go around? The speed and the clarity on the updated boxes are great. From what I can see, they better do something, or else a lot of business is going to be lost...not that it's my problem but making it work better on older boxes doesn't make much sense.
@JGJ wrote:
Last night I talked (online chat) with customer service. Sonia, the rep I chatted with, was telling me exactly this, and I thought I was starting the ball rolling to get my old boxes replaced. But then the chat session was handed off to Amit, her supervisor, who assured me that 1.9 would be fixed to run properly on my boxes (2500 series STBs, 6xxx series DVR) so I didn't need to have them replaced. How am I supposed to know who to believe?
JGJ,
Tech Support tells me that they tried to contact you three days ago, I think by Private Message, and have not received any response from you. Have you decided you no longer want to pursue this? If you do want to get new STBs you need to respond to their query.
__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248
@Justin wrote:
@JGJ wrote:
Last night I talked (online chat) with customer service. Sonia, the rep I chatted with, was telling me exactly this, and I thought I was starting the ball rolling to get my old boxes replaced. But then the chat session was handed off to Amit, her supervisor, who assured me that 1.9 would be fixed to run properly on my boxes (2500 series STBs, 6xxx series DVR) so I didn't need to have them replaced. How am I supposed to know who to believe?JGJ,
Tech Support tells me that they tried to contact you three days ago, I think by Private Message, and have not received any response from you. Have you decided you no longer want to pursue this? If you do want to get new STBs you need to respond to their query.
__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248
I haven't responded to tech support because I haven't gotten any message. I certainly do want to pursue this. The only time I've ever used MyVerizon was to research this problem in the forums, so if there's someplace within MyVerizon where I would find a private message to me, please point me in the right direction.
-JGJ
Never mind - I found the private message - JGJ
Start a new topic or ask questions in the open forum.
