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when can I expect IMG 1.9 in Nassau County (Oceanside) Long island?
Royals1969
Enthusiast - Level 2
‎11-08-2011 04:29 AM

when can I expect IMG 1.9 in Nassau County (Oceanside) Long island?

Can't seem to find any information in the forus about deployment to long island.

anyone?

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Re: when can I expect IMG 1.9 in Nassau County (Oceanside) Long island?
KenWVT1
Enthusiast - Level 3
‎11-08-2011 05:42 AM

It has been hinted that we will see the guide upgrade the wednesday after Thanksgiving 11/29.

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Re: when can I expect IMG 1.9 in Nassau County (Oceanside) Long island?
tns
Master - Level 2
‎11-08-2011 05:52 AM

Been answered Many times.

Nassau is part of VHO 05.  Includes nyc, li, westchester, etc.

VHO 05 is part of Dac 5.  Dac 5 includes the areas serviced from NYC, RI, MASS .

The roll out by DAC's and this time, because of some other problems not directly related to 1.9, all the other DAC's ended up getting 1.9 first.  

FIOS refuses to give out specific dates, but the manager for this does do some twitters and has said around Thanksgiving and mentioned the normal delay between DAC's.  Normal delays between DAC's is 2-3 weeks.  We appear to have missed 2 weeks (i.e... this week) as we haven't gotten the message again about a new FIOS TV coming.  Could be next week or the original projected date of the Wednesday before Thanksgiving.  Or of course delayed to even later.

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Re: when can I expect IMG 1.9 in Nassau County (Oceanside) Long island?
oldfashioned
Specialist - Level 2
‎11-12-2011 08:19 PM

tns, I can't follow your response with these technical terms.

What is "VHO 05"?

What is "Dac 05"?

I've seen other people here get so offended by this which I don't really understand .  Obviously the rollout in my area happened several months after it was rolled out in other areas.  Big deal.  I have it now.  🙂

It's not that I'm affected by this but I would like to know for my own knowledge too so I can learn so if you could translate your answer into plain English, that would be great because I have no idea what you're talking about.

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Re: when can I expect IMG 1.9 in Nassau County (Oceanside) Long island?
tns
Master - Level 2
‎11-13-2011 03:32 AM

VHO--Video Hub Office

Dac-- Digital Addressable controller

The best explanation of these terms I have seen is on this page http://www.dslreports.com/faq/verizonfios/4.0_FiOS_Television#16492

Click on What is a VHO.

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Re: when can I expect IMG 1.9 in Nassau County (Oceanside) Long island?
oldfashioned
Specialist - Level 2
‎11-13-2011 04:46 AM

So you don't know yourself what you're saying?  lol...I don't have time to read through these additional websites because I have things to do.  What is a "digital addressable controller"?  These are terms that only a Verizon employee can really be expected to know.  The general public doesn't know that.  I don't know any of that.

And that's another important part of good customer service which many of these corporate giants leave out --- communicating in clear English without sounding like a textbook so that custmers can actually understand and not get more confused.  We'll see if that ever really happens with any of these cable providers.

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Re: when can I expect IMG 1.9 in Nassau County (Oceanside) Long island?
tns
Master - Level 2
‎11-13-2011 10:18 AM

Hardly a complicated thing.  They have the video finally coming out to the customers from the VHO.  The following chart shows the VHO's they currently have or had but sold to Frontier.  The Dac is a larger grouping (based on a hardware/firmware in the boxes) and happens to be how they group the rollout of the IMG software.

VHOAreaDAC
1Carrolton, TX1
2Temple Terrace, FL7
3Pomona, CA1
3APalm Springs, CA1
4Silver Spring, MD3
5Queens, NY5
6Burlington, MA5
6AProvidence, RI5
7Freehold, NJ9
8Philadelphia, PA9
9Richmond, VA3
9ANorfolk, VA3
10INSold to Frontier
11Pittsburgh, PA7
12ORSold to Frontier
13WASold to Frontier
14Harrisburg, PA13
15Buffalo, NY13
15ASyracuse, NY13
15BAlbany, NY13
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Re: when can I expect IMG 1.9 in Nassau County (Oceanside) Long island?
oldfashioned
Specialist - Level 2
‎11-13-2011 10:43 AM

I'm not following you.  Sorry but I just don't have the time to try to decipher this.  I just thought it would help for you to explain what you're talking about.  It doesn't matter to me anyway.

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Re: when can I expect IMG 1.9 in Nassau County (Oceanside) Long island?
prisaz
Legend
‎11-13-2011 10:51 AM
@questioning wrote:

I'm not following you.  Sorry but I just don't have the time to try to decipher this.  I just thought it would help for you to explain what you're talking about.  It doesn't matter to me anyway.

VHO 5 being the only one I see in NYC. I would say if you hear or read someone say VHO 5 is getting the update, then you would know you were getting it.

Clear enough?

Since most likely your location comes out of that office.

DAC 5 covers it all. You should be out of this area technical or not.

VHO                              DAC

5Queens, NY5
6Burlington, MA5
6AProvidence, RI5
   
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Re: when can I expect IMG 1.9 in Nassau County (Oceanside) Long island?
oldfashioned
Specialist - Level 2
‎11-13-2011 11:03 AM

Never mind.

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