@misterjoey wrote:
I am angry that this overpriced FIOS service is yet again moving more channels to higher tiered price packages and also removing some premium content attached with premium pricing. I ordered Korean language programming for my parents. They already had a poor Korean lineup from the beginning with only 4 channels, while DirecTV had 8. The cost was already overpriced at 25 dollars extra per month and they recently removed two of the channels without changing the price. This is a rip off as DirecTV offers 8 channels in this package for the same price. Honestly, I am very disappointed with FIOS service. You are really paying more for less with Verizon. TV quality looks the same to the human eye over fiber cables or through the air with a dish. The phone service is overpriced, with a Verizon expensive long distance plan required to get "promotional rates" that are still very high compared to the competition. The internet, although provided more bandwidth, isn't that much noticeable faster. I couldn't really tell the difference with 10Mbps cable and the 25Mbps service I have now. Basically overpriced service. Why am I still with them? They won't let me get out of the contract, even though they changed the premium programming on me. They just suggested I drop the package. What kind of customer satisfaction is that? I used to admire Verizon on the wireless side for their outstanding service and customer service, but FIOS is a joke. It's not all that it's cracked up to be.
P.S. They charge outrageous rental fees for each box! 20 bucks a month for HDDVR?! and I still don't get most of the HD channels they offer. RIP OFF.
Customers need to write and call in to complain to make notice of this customer abuse.
Your entire post is your opinion. not fact. If you want facts then compare all the different companies out there. Include them all and forget any short term price discounts. If you compare all of them, you will find that they all differ in content a little, but the basic prices all all the same. Once you add in all the hidden costs and fee's. There is no such thing as "the other company is cheaper". That is all just hype. And you fell for it. Yes some companies have more channels in a certain category or two, and yes, if you take advantage of a "special" that is being run, you can get short term lower costs, but at a cost of their own in terms of...Long contracts, higher rates when the special expires, hidden fees for otherwise included services, etc.
As for picture quality, something is wrong if you cant see the difference between a Satelite picture vs a Fios pic. I personally have both Directv and Fios. There is a huge difference in pic quality. Fios is only $3.64 per month more than my DTV with essentially the same programming on both.
Yes it is frustraiting to have channels pulled out on you. But this happens all the time on all carriers. Verizon is just pulling a lot of them all at once, whereas DTV pulled out roughly the same number of channels this last year, but did them one at a time spread out so it didnt look so bad. This is nothing new.
So while you dont like what happened and you feel outraged, dont lump us all together. I'm VERY happy with Fios and the prices are excellent. I've used 4 different companies over the last 10 years or so and the Verizon FIOS is by far the best. Do they have problems? Yes of course, all companies have problem. Have I been ticked off at Verizon? Again, Yes of course, I've had issues with every company I've ever had. But right now, as it stands, Verizon has been the best of the bunch so far. And the only reason I still have DTV is because fios isnt available at house #2 yet (plus, I just have to have the NFL package during football season)
