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A bug in the "You're not subscribed" message

Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎09-17-2013

A bug in the "You're not subscribed" message

Message 1 of 2

There is a bug that I wish would get fixed......................


Whenever I go to a channel that I know I am not subscribed to, such as Cinemax (Channel 420 in New Jersey), and if I don't change it from that channel and instead I watch a video on my DVR, whatever channel I recorded the show on, will occasionally display a message for 5 seconds while I am watching the recorded show. The message says "You are not subscribed to Channel 502 CBS." Now I AM subscribed to CBS, but the Fios cable box must have a bug that makes it incorrectly display the "You're not subscribed" message. And... the "You're not subscribed" message will tell me that "You're not subscribed" to whatever channel I recorded my show on using my DVR. So if I recorded a show on CNN, and I'm watching the CNN show, the message will tell me that I am not subscribed to CNN. This is really annoying. Are you aware of this bug? Is this a known issue? Do any of you out there have this problem?

Silver Contributor II
Silver Contributor II
Posts: 333
Registered: ‎02-14-2012

Re: A bug in the "You're not subscribed" message

Message 2 of 2

Have you tried using the in home agent on the boxes menu yet to see if it can fix the issue?

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