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Another Netflix promo issue

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Sterniac
Contributor
Contributor
Posts: 1
Registered: ‎10-25-2015

Another Netflix promo issue

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I signed up for Verizon service nearly 10 months ago and part of the promotion was to include 12 months of Netflix streaming service. Never received any e-mail or related correspondence regarding how to redeem the promotion.  Made multiple calls to Verizon, was transferred to the 'rebate' dept several times, never reached anyone who could actually help redeem (or often even knew what I was talking about).  Ultimately gave up trying.

 

Logged in to my account this morning to do a routine status check and saw an entry in 'my messages' stating that my Netflix promotion eligibility was good for a year and is due to expire in December...shocked to see that it was actually accounted for at all.  I am not interested in receiving the runaround yet again by calling.  Please have an agent who is aware of this promotion contact me to enable me to redeem it ASAP.  Thank you.

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LawrenceC
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Posts: 11,513
Registered: ‎03-18-2013

Re: Another Netflix promo issue

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(762 Views)

Hi Sterniac,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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