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Another Remote DVR "STB Not Responding" Issue

Posts: 1
Registered: ‎03-22-2010

Another Remote DVR "STB Not Responding" Issue

Message 1 of 2

I've had my FIOS install for a couple weeks now and 3-4 days ago tried to activate the Remote DVR feature. In all other respects my system is working fine. I can login to the FIOS TV Central page, see my STB in the listing, it shows that Remote DVR is enabled.


My STB works fine, records, has the guide, widgets, etc.


My computer network is also working fine. STB shows in my router control software, has a static IP (which does match the IP in the STB settings).


But no matter what I do, the TV Central site will always error with a "Set Top Box is not responding"


I've turned on and off the feature on the STB but that did not make any difference. I see in my router that there are 8 non-editable Port Forwarding rules set up, all identical.   Verizon FIOS Service   Any   HDM_CR_001404_QIP-6416_000-03081-42316-021 - TCP Any -> 35001    Active


Any thoughts here? Reading through the forums it would appear this is a somewhat common and finicky issue. Lots of folks see it and it "magically" gets better, or worse, or flip flops between.

Silver Contributor V
Silver Contributor V
Posts: 668
Registered: ‎10-26-2008

Re: Another Remote DVR "STB Not Responding" Issue

Message 2 of 2

 The connection between your DVR and one of Verizon's Servers sometimes 'breaks', and in my experience, cycling the router and/or the DVR won't help. The connection needs to be reset from the Verizon end. If you call or use chat to the service people, they can usually fix it while you are online with them.


It doesn't involves wiping out anything on your DVR.


I went through this a couple weeks ago. Everything except worked, except for online, it always says the unit was not responding. I think I waited about a week before I finally ask Verizon to fix it.

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