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Anyone else haveing trouble pausing and rewinding live TV???

Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎05-06-2009

Anyone else haveing trouble pausing and rewinding live TV???

Message 1 of 4

This is very frustrating, seems to be HD more than anything, you hit pause and 30 seconds later it pauses then try to rewind and it takes a minute to rewind about 10 seconds. I'm not new to this, there is a decent buffer when I try this and I have reset the receiver, to no avail. this has been an ongoing problem for a while now and is very disappointing especially during NFL playoffs and especially since Verizon is charging us money to do just this. Verizon, don’t advertise being able to pause and rewind Live TV when we cant and don’t charge us for it, THIS NEEDS TO GET FIXED!!!

Gold Contributor VII
Gold Contributor VII
Posts: 2,323
Registered: ‎08-05-2008

Re: Anyone else haveing trouble pausing and rewinding live TV???

Message 2 of 4

Not seeing the problem you are reporting on my 7216 or previous 6416.  Have had no issues with either IMG 1.6 or 1.7 with pause or rewind of live tv.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009

Re: Anyone else haveing trouble pausing and rewinding live TV???

Message 3 of 4

the pause and rw functions work fine. If you are having a problem with it, call tech support. Think about it, if there were problems with the funtions, Verizon would not be able to rent DVR's. While the DVR's do have some problems, the storage is too small, there are issues with the HDMI cables, the guide is frequently wrong, and the multiroom functions can be a bit flaky but the basic functions work normally.


Before calling tech support you can try this...



go to menu--->settings--->system information



when on the system information screen type these codes....


8888            this will flush crash logs that may be filling up the memory

2617            this will clear the nvmem

2601            this will reboot the stb




There are other codes but I've found that whenever my stb starts acting up, these 3 in this order will fix the issue. cant hurt to try.


Error exists between keyboard and chair.
Silver Contributor II
Silver Contributor II
Posts: 287
Registered: ‎10-26-2008

Re: Anyone else haveing trouble pausing and rewinding live TV???

Message 4 of 4

Yes, I have experienced this irritating quirk at times in the past. Also the inability to pause, or step through a paused sequence. Sometimes instead of rewinding it appears to be stepping forward in minute increments. This was discussed previously in a thread not long ago. I found a quick fix that seems to work. Use the rocker switch to channel change up or down one channel, then immediately go back to your original offending channel. It often returns to normal operation, and interestingly,I don't lose the buffer from the channel change. Thank you.

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