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Audio cuts out at times for a few seconds with VOD

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hllywd62
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Posts: 2
Registered: ‎12-08-2013

Audio cuts out at times for a few seconds with VOD

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While watching VOD the audio will cut out at times when the program is playing.  I have reset the boxes, and router with no change.  I have read on a post that someone had pixilation issues and the Verizon techs hooked up a cat5e from the ONT directly into the router, which solved her issues.  Is this something I can do, and will it help my issues?

 

Thanks, Charlie

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