Does anyone know what is up with CMR? Fios line was not buried more than 3 inches and got damaged. I reported the damage and was never given any information about cost or anything else. Then I get a Bill from CMR for $800 and the job isn't even finished. I have been trying to get this resolved for weeks but can't even get anyone on the phone. There is not even a description of the work that was done! Please Help!
Hi Frankus67,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Help spread the the word... Verizon is running a scam with CMR for inflated charges. If you've received a bill, you are not alone!
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