Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu

Box keeps turning on and off constantly.

Reply
Headhunter6
Copper Contributor
Copper Contributor
Posts: 23
Registered: ‎04-20-2012

Re: Box keeps turning on and off constantly.

Message 21 of 23
(5,125 Views)

Ok. Another Verizon technician came to the house and did a second round of troubleshooting and found no line faults. He said that in his experience--more than 7 years now with FIOS--when the boxes reboot themselves, it is the set top box that is the problem 99% of the time. Even unstable power does not cause a full reboot--so that rules out unstable power as the cause in my case. Even though we just had Verizon send us a replacement DVR STB a few weeks back, he decided to install a brand new one. He noted that the one Verizon sent a month ago was a reconditioned one. While the odds of getting two boxes in a row that reboot themselves is low, it is possible and he says he has seen several cases where the reconditioned boxes still had gremlins and faults. So he gave us a brand new black DVR.  Fingers crossed 

Headhunter6
Copper Contributor
Copper Contributor
Posts: 23
Registered: ‎04-20-2012

Re: Box keeps turning on and off constantly.

Message 22 of 23
(5,077 Views)

The brand new box--the really, honestly, brand new and not reconditioned box--seems to have done the trick. We've gone a whole week without even a hiccup. So my advice to those who suffer the same problem is to insist on a new box and refuse any and all reconditioned ones. No doubt the phone rep will say he/she does not know what will be sent but is sure it will work. If so, refuse the offer and insist that a Verizon Tech visit the house. The techs are all top notch and really do go the extra mile to figure the problem out. It took a while, but the Verizon personal touch did the trick!

Headhunter6
Copper Contributor
Copper Contributor
Posts: 23
Registered: ‎04-20-2012

Re: Box keeps turning on and off constantly.

Message 23 of 23
(5,005 Views)

Almost a month now and no problems whatsoever. No doubt about it, we had two bad DVR/STB boxes in a row. I'm glad the mystery fault chase is over.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title