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Brief Losses of Audio

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anonFios
Bronze Contributor II
Bronze Contributor II
Posts: 131
Registered: ‎01-08-2013

Brief Losses of Audio

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(861 Views)
Every once in a while I briefly, for a couple of seconds, lose audio in the middle of watching a show. I can't recreate the problem manually, but I know it happens when watching recorded programs on my DVR box and recorded programs on other boxes.

The programs are recorded fine, as I if I jump back the audio plays fine. It's something wrong with playback. Has anyone else experienced this problem and know how to fix it?
4 REPLIES 4
walt178
Gold Contributor II
Gold Contributor II
Posts: 991
Registered: ‎11-06-2012

Re: Brief Losses of Audio

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(839 Views)

Experienced:  yes.

Know how to fix: no.

I suspect the problem is related to the age of the DVRs.

Silverhawk
Contributor
Contributor
Posts: 3
Registered: ‎02-15-2014

Re: Brief Losses of Audio

Message 3 of 5
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You're lucky it is just recorded shows for you. I have the same problem with "live" shows. If I "rewind" the sound is there, so I know it is getting down the line OK. It just can't seem to get through the box. So far Verizon has shown NO interest in this problem. I can't even get the techs to acknowledge it exist.

anonFios
Bronze Contributor II
Bronze Contributor II
Posts: 131
Registered: ‎01-08-2013

Re: Brief Losses of Audio

Message 4 of 5
(798 Views)
It may happen during Live TV too. It's just that I almost never watch TV without some sort of DVR delay (even with live sports I'll often start watching 45 minutes after the start so I can skip some of the commercials and save time) so I haven't noticed.
FrustratedUser2
Contributor
Contributor
Posts: 13
Registered: ‎02-26-2014

Re: Brief Losses of Audio

Message 5 of 5
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Press the Menu button on your remote and find the Customer Support option and Fix Common DVR Issues.  If you run this app, it will scan your DVR and correct filesystem errors.  It will reboot your DVR (perhaps a couple of times).  The process takes about 5 - 10 minutes.   Verizon keeps moving this item around and calling slightly different names.  It is not uncommon to have to run this utility once every few weeks since the DVRs seem to get corrupted or freaked out by any little system change or channel issue that happens.

 

This also works for black screens with or without audio, channel switching issues. stuttering issues and sometimes will temporarily fix pixelation issues.  Pixelation issues usually are a sign the DVR hard drive is failing though.

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