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I am having an issue getting a CABLECARD to activate on my new contract. Previously, I had a HDHomerun Prime with a CABLECARD active for 2+ years. I had to replace my CABLECARD with a new one and it's now unable to activate and Verizon support has been unable to assist in a useful manner. I feel that something is wrong with my account provisioning. I had a heck of a time even ordering service to the point where the online ordering completely failed. The lady on the phone had to bootstrap my service together.
Facts:
1) This device has worked in the exact same configuration (wiring, coax, etc) previously.
2) The only thing that changed is a new CABLECARD tied to a new account.
Here are all my CABLECARD diagnostic info:
Card Authentication | success |
Card OOB Lock | none |
Card Validation | none |
Card Manufacturer | Motorola |
Card Authentication | success |
Card Validation | none |
3DES encryption | supported |
OOB Frequency | 75.250 MHz |
OOB Lock | none |
Signal Strength | 0% (-66.1 dBmV) |
Signal Quality | none |
Channel List |
none |
In order to start cable service
for this device, please contact
your cable provider
{edited for privacy}
eCM MAC: Unknown
Host MAC: 00:18:DD:31:BF:EE
Host Type: One-way
Network Setup
OOB Mode: OOB GTC: OOB
2-Way: Unknown
Rx RF Freq: 75.25-IT LKC: 75.25I
Tx RF Freq: ---.-- Power: --
RF-OOB Status: WAIT SYNC
EMM ID/PID: --/--
VCTID: 2 OOB Msgs: 0
VCT: 0 OOB-rate: 0
NIT: 0 XAIT: 0
NTT: 0 CVT: 0
STT: 0 EAS: 0
Full Tx: 0 Full Rx: 0
CableCARD(tm) Status
Man: Motorola Uptime: 0001 17:18
HW: 0469927002 Boot: 03.25
FW 02.65 - --/--/-- --:--:--
FW* 06.25 - --/--/-- --:--:--
Unit Address: 0x0000AE09FE
000-00114-05822-160
DL State: IDLE
Left: 0 Rcvd: 0 Rate: 0
Last Error: NONE
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Hopefully you reached someone to fix your problem, since its over a week old.
These forums are mostly peer to peer and not a good way to fix problems that require Verizon to fix.
Normally try Calling 1-800-VERIZON, online chat, or twitter for such things.