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Caller ID on TV fails most of the time

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JustGotFiOS
Bronze Contributor II
Bronze Contributor II
Posts: 117
Registered: ‎01-25-2013

Caller ID on TV fails most of the time

Message 1 of 10
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Is there any way to make caller ID on TV work more reliably? It is turned on because once in a blue moon I see the box pop up, but most calls do not trigger the caller ID although the phone itself shows it no problem. I played around with the settings for how long to display the message, but that did not make any difference.

Is there anything else that can be done or is caller ID on TV just borked up?

9 REPLIES 9
gs0b
Platinum Contributor I Platinum Contributor I
Platinum Contributor I
Posts: 2,175
Registered: ‎12-02-2012

Re: Caller ID on TV fails most of the time

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(1,732 Views)

Works fine for me.  You might want to contact Verizon support.

 

Good Luck.

 

PJL
Gold Contributor V
Gold Contributor V
Posts: 2,069
Registered: ‎08-07-2008

Re: Caller ID on TV fails most of the time

Message 3 of 10
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There is a caller ID troubleshooter in the Customer Support >> In-Home Agent >> Caller ID Troubleshooter.  Have you run that?

bobbos7
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎10-04-2012

Re: Caller ID on TV fails most of the time

Message 4 of 10
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I'm a longtime FIOS triple-play customer and am having the same problem.

 

Yes, I have tried the In-Home Agent reset many times. Almost every time it is unable to

reset the Caller-ID feature and indicates so. After rebooting the STB (a time-consuming and undesireable

activity) the In-Home reset works. Caller-ID will work for a day or so, and then back to the original

absent behavior. Frustrating!

PJL
Gold Contributor V
Gold Contributor V
Posts: 2,069
Registered: ‎08-07-2008

Re: Caller ID on TV fails most of the time

Message 5 of 10
(1,666 Views)

@bobbos7 wrote:

I'm a longtime FIOS triple-play customer and am having the same problem.

 

Yes, I have tried the In-Home Agent reset many times. Almost every time it is unable to

reset the Caller-ID feature and indicates so. After rebooting the STB (a time-consuming and undesireable

activity) the In-Home reset works. Caller-ID will work for a day or so, and then back to the original

absent behavior. Frustrating!



Verizon likely needs to change your Caller IF setup fromTCP to UDP.  Verizon, can you hear us now?

JustGotFiOS
Bronze Contributor II
Bronze Contributor II
Posts: 117
Registered: ‎01-25-2013

Re: Caller ID on TV fails most of the time

Message 6 of 10
(1,632 Views)

Yes, I tried the troubleshooter multiple times. That works fine each time. So the demo works, but the real thing doesn't.

JustGotFiOS
Bronze Contributor II
Bronze Contributor II
Posts: 117
Registered: ‎01-25-2013

Re: Caller ID on TV fails most of the time

Message 7 of 10
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If I call them and tell them that, will they know what I am talking about? Any chance to do that oneself?

PJL
Gold Contributor V
Gold Contributor V
Posts: 2,069
Registered: ‎08-07-2008

Re: Caller ID on TV fails most of the time

Message 8 of 10
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@JustGotFiOS wrote:

If I call them and tell them that, will they know what I am talking about? Any chance to do that oneself?


Maybe.  Disable CID on the STB and then re-enable it.  That MAY remap correctly.  

 

P.S.  Have you modified your Verizon router setup, and is it primary on your network?

JustGotFiOS
Bronze Contributor II
Bronze Contributor II
Posts: 117
Registered: ‎01-25-2013

Re: Caller ID on TV fails most of the time

Message 9 of 10
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Sorry for replying to this so late.

The Verizon router has a direct link to the central unit (the big white box in the basement, I forgot the correct term for it), but I am not sure what the router has to to with CID. The TV signal comes straight from the central unit as does the phone signal.

I know the router is needed for the program guide and such because that comes straight from the web, but the calller ID is phone to TV.

 

I did try disabling CID and re-enabling it many times. It just doesn't work reliably.

PJL
Gold Contributor V
Gold Contributor V
Posts: 2,069
Registered: ‎08-07-2008

Re: Caller ID on TV fails most of the time

Message 10 of 10
(1,526 Views)

@JustGotFiOS wrote:

Sorry for replying to this so late.

The Verizon router has a direct link to the central unit (the big white box in the basement, I forgot the correct term for it), but I am not sure what the router has to to with CID. The TV signal comes straight from the central unit as does the phone signal.

I know the router is needed for the program guide and such because that comes straight from the web, but the calller ID is phone to TV.

 

I did try disabling CID and re-enabling it many times. It just doesn't work reliably.


Caller ID is provided via IP, so the router is key (just as it is for the guide and VOD).  It is not "phone to TV" (whatever you mean by that expression. If the port mapping for caller ID is not correct, Caller ID won't work.

 

You might want to go to the Verizon Direct forum on DSL Reports and submit a problem post.  Verizon technicians usually respond quickly, or you can use Twitter.

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