Can't get support!
mhommer
Newbie

I am having an issue with my DVR and can not contact support! The 1-800-VERIZON number keeps giving me an 'unable to connect your call' message all day and the online chat option isn't availble. Is there really no way to contact support?!?!

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Re: Can't get support!
ElizabethS
Moderator Emeritus

Try clearing your cache and cookies to cure the connection issue. You might also try a different browser.

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Re: Can't get support!
mhommer
Newbie

Browser is the issue. The web page simply says LIVE chat is not available at this time. I have used Chrome and IE, same results. It also doesn't explain the 1-800 number. How does an 800 number for support to a service provider not work?

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Re: Can't get support!
ElizabethS
Moderator Emeritus

We'll see if we can get an answer about the phone for you.

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Re: Can't get support!
mhommer
Newbie

After several hours the number appears to be working 

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Re: Can't get support!
Heather_VZ
Specialist - Level 3

Good morning!

There was a glitch yesterday, but all numbers should be fully functional now. Please let me know if you run into any more problems- I'm sorry for the inconvenience yesterday!

-Heather

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