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Can't stream from DVR out of home

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dcymbor
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎11-09-2013

Can't stream from DVR out of home

Message 1 of 4
(1,244 Views)

When the upgrade to img 3.0 was first installed streaming worked fine both in home and out of home. Now only in home works. I've rebooted the VMS many times, uninstalled and reinstalled the mobile app. Also tried the mobile app on numerous devices and none of them work. Mobile app trouble shooter sometimes states "there is an outage in my area", but I doubt that is accurate since it's been saying that for more than 3 weeks. Everything else works great, but would like the ability to stream DVR content out of home network. I'm in VHO9 by the way.

 

I've also opened a "ticket" using the mobile app.

 

Dave

3 REPLIES 3
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: Can't stream from DVR out of home

Message 2 of 4
(1,229 Views)

Best thing to do is wait for support within app.

Try rebooting your router if you haven't done so.

When you launch the app, can you see recordings on your DVR?

And do you see an icon in the upper left shoing a boax with a green check above it?

Or does it have a red X?

 


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dcymbor
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎11-09-2013

Re: Can't stream from DVR out of home

Message 3 of 4
(1,217 Views)

Thanks for the reply

 

Rebooted the router - no change

 

Within the app I can see all recordings on the DVR and I can schedule/change/delete etc.

 

I see the dvr icon with a red x over it when out of my network but the green checkmark when logged into the network

 

 

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: Can't stream from DVR out of home

Message 4 of 4
(1,190 Views)

You will need to wait for support.

They will be able to diagnose what the issue is.

If you haven't done it already, do the following:

Log in to app.

Try to see DVR.

Once you have done that, go to support and attach logs.

They will ask you to do that anyway to help troubleshoot.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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