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Cannot log into any Verizon tv services.
SpaceAce690
Newbie
‎12-11-2020 11:45 AM

I had Fios installed a few weeks ago and everything has been working fine then all of a sudden I cannot sign into Fios TV app.

I cannot sign into tv.verizon.net or the Fios TV app.  Also when I sign into the MyFios app the internet and TV sections are missing.  I cannot click “support” in the app because it gives an error about my account.

I’ve chatted Verizon multiple times and still cannot log in.   Finally they patched me through to the “E-Center” and after 40 minutes of being on hold they just hung up.

im frustrated and getting no answers.

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An Accepted Solution is available for this post.
Re: Cannot log into any Verizon tv services.
kh-gary
Moderator Emeritus
‎12-11-2020 01:42 PM

Hi SpaceAce690,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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