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Cannot View DVR Recordings on Laptop or iPad/iPhone

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Rupi
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎05-29-2020

Cannot View DVR Recordings on Laptop or iPad/iPhone

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Hello,

 

I have the setup as recommended, everything has been working fine, except  "My Stuff" my  DVR recordings can not be watched with laptop or iPad/iPhone app usually doesn't work.

 

Any solution for that?

 

I called Verizon yesterday, they told me no solution for that.

 

thanks

 

 

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CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,008
Registered: ‎11-04-2008

Re: Cannot View DVR Recordings on Laptop or iPad/iPhone

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(1,451 Views)

Have you tried initial connection to dvr while on your home network?

 


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CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,008
Registered: ‎11-04-2008

Re: Cannot View DVR Recordings on Laptop or iPad/iPhone

Message 2 of 4
(1,571 Views)

How old is the version of the app you are using?

And you IOS version?

And what model DVR do you have?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Rupi
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎05-29-2020

Re: Cannot View DVR Recordings on Laptop or iPad/iPhone

Message 3 of 4
(1,522 Views)

Hi

 

I update my apps and IOS automatically. I should have the latest

 

My DVR I am not sure if the model is what I see outside the box, Arris VMS1100

 

thanks

 

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,008
Registered: ‎11-04-2008

Re: Cannot View DVR Recordings on Laptop or iPad/iPhone

Message 4 of 4
(1,452 Views)

Have you tried initial connection to dvr while on your home network?

 


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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