Cannot View DVR Recordings on Laptop or iPad/iPhone

[Rupi]

Hello,

I have the setup as recommended, everything has been working fine, except  "My Stuff" my  DVR recordings can not be watched with laptop or iPad/iPhone app usually doesn't work.

Any solution for that?

I called Verizon yesterday, they told me no solution for that.

thanks

[CRobGauth]

How old is the version of the app you are using?

And you IOS version?

And what model DVR do you have?

[Rupi]

Hi

I update my apps and IOS automatically. I should have the latest

My DVR I am not sure if the model is what I see outside the box, Arris VMS1100

thanks

[CRobGauth · Accepted solution]

Have you tried initial connection to dvr while on your home network?