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CBS is suddenly in SAP
epepin
Newbie
‎10-10-2012 06:30 PM

Watching TV on CBS 12, all of a sudden, a voice started speaking describing everything that was going on the show.  I think this is SAP, but I have no idea how to turn it off.  Please help!

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Re: CBS is suddenly in SAP
davidtx
Enthusiast - Level 3
‎10-10-2012 07:43 PM

An option to turn on or off SAP is not available on the STB (set top boxes).

The local CBS12 may be having a problem or their national feed is having audio problems.

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Re: CBS is suddenly in SAP
jackmcgann
Specialist - Level 1
‎10-10-2012 08:26 PM

That's not SAP, that's DVS Descriptive Video Service, on the Menu, go to settings, then accessibility, then DVS and disable it.

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Re: CBS is suddenly in SAP
Tammybcs
Newbie
‎10-10-2012 08:33 PM

I tried going to the settings to turn of DVS but found it was already off-am assuming CBS/12 was or is having problems.... I am not sure as I was attemting to watch from my DVR when I discovered the discriptive narration... If someone has a better answer please let me know!

Thanks

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Re: CBS is suddenly in SAP
Hubrisnxs
Legend
‎10-10-2012 09:03 PM

you can adjust audio language which is like sap, maybe that's it.  menu > settings > language > audio language. 

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Re: CBS is suddenly in SAP
jfb3neo
Enthusiast - Level 1
‎05-04-2014 08:14 PM
I know that thread is over a year and a half old, but I found it useful. Fox channel started doing the same thing. They call it AD for audio description and it's a constant narration that I found annoying and couldn't turn off. I followed above directions and went to menu, settings, accessibility, dvs. I saw dvs was already turned OFF, yet when I turned it ON, the narration finally went away! It's amazing not more people have experienced this problem as well. Live chat was unaware of the issue and there is very little information on the internet on how to fix this problem. Not sure how I "fixed" it by turning it ON, but at least that annoying narration is finally gone!
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Re: CBS is suddenly in SAP
elPrez
Enthusiast - Level 2
‎05-06-2014 04:20 AM
It's been driving my son and I crazy (although I will admit Family Guy is hilarious with it on) I tried everything to correct it last night. Never would have thought to just turn it on. I tried turning it on and then off again... I'll give it a shot when I get home...
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Re: CBS is suddenly in SAP
Crazyhorse1972
Newbie
‎03-12-2018 03:45 PM

It's not the DVS I tried that and it's set to off and still have voice describing show on Demand

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Re: CBS is suddenly in SAP
LawrenceC
Moderator Emeritus
‎03-13-2018 10:44 AM

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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