Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

changing channels-slow

Reply
wease
Contributor
Contributor
Posts: 1
Registered: ‎09-20-2010

changing channels-slow

Message 1 of 5
(4,027 Views)

I am having a problem with my FIOS.  My DVR periodically freezes up when changing channels.  Sometimes when I change channels it takes up to 30 seconds for it to change.  I have gone through all the fixes on VZ In Home Agent.  Rebooted several times and nothing seems to help.  I am also having a problem with the remote.  WhenI push a button to make any changes in programming it sometimes does not work - no lights on the remote.  I have changed batteries several times and it still doesn''t work.  Another thing I have checked - sometimes it does have lights coming on and I still have the same problem of the channel change freezing up.  Help.

4 REPLIES 4
Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: changing channels-slow

Message 2 of 5
(4,004 Views)

I know some people have had success getting the box to respond faster when a particular setting is turned off.

 

try it,      menu  - settings - video settings - SD override.  =  OFF

 

make sure that the check mark shows next to off, and then try it again .

jumpin68ny
Gold Contributor VII
Gold Contributor VII
Posts: 1,778
Registered: ‎05-14-2009

Re: changing channels-slow

Message 3 of 5
(3,907 Views)

If you continue to have the problem a call into support may be in order.  They can reload the IMG software to see if that fixes the issue.  One thing I love about FIOS is the speed out of the STB'.s  

dmodert66
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎07-15-2009

Re: changing channels-slow

Message 4 of 5
(3,733 Views)

I'm not sure if you have an Android phone, but there is a remote control app that is REALLY fast with the STB (I guess because it's over WIFI rather than IR...  Just a thought...

GaryDoug
Silver Contributor III
Silver Contributor III
Posts: 402
Registered: ‎07-07-2010

Re: changing channels-slow

Message 5 of 5
(3,715 Views)

@wease wrote:

I am having a problem with my FIOS.  My DVR periodically freezes up when changing channels.  Sometimes when I change channels it takes up to 30 seconds for it to change.  I have gone through all the fixes on VZ In Home Agent.  Rebooted several times and nothing seems to help.  I am also having a problem with the remote.  WhenI push a button to make any changes in programming it sometimes does not work - no lights on the remote.  I have changed batteries several times and it still doesn''t work.  Another thing I have checked - sometimes it does have lights coming on and I still have the same problem of the channel change freezing up.  Help.


Sounds to me like a defective remote. If you get lit buttons on the remote sometimes and not others......

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title