Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

channel guide and video on demand not working

Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎06-25-2012

channel guide and video on demand not working

Message 1 of 1

I had this problem last month and tech support said it was a problem with the router, they sent me a new one and a week and a half later it has started all again-- no channel guide, no video on demand. I can't get through to tech support-- there is no online chat and no one answers my tech support phone calls, I'm am placed on endless hold-- I used the in home agent and everything --nothing seems to work - I've rebooted the router and the STB several times and checked all the connections


settings/system informtion/ IP address is set to


please help

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title