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Channel not available

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GP0928
Contributor
Contributor
Posts: 1
Registered: ‎01-24-2021

Channel not available

Message 1 of 2
(739 Views)

Hello,

 

I am having trouble today. I have 2 media servers in my home. On 1 of the media servers I’m getting the channel is not available error message on HGTV & the Food channel. All the boxes associated with this media server are having the same issue. On the 2nd media server those channels are working on it and the boxes associated with that media server


Ive had my system rebooted several times and having the same issue. 

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clem53
Platinum Contributor I Platinum Contributor I
Platinum Contributor I
Posts: 1,983
Registered: ‎12-06-2010

Re: Channel not available

Message 2 of 2
(711 Views)

@GP0928 wrote:

Hello,

 

I am having trouble today. I have 2 media servers in my home. On 1 of the media servers I’m getting the channel is not available error message on HGTV & the Food channel. All the boxes associated with this media server are having the same issue. On the 2nd media server those channels are working on it and the boxes associated with that media server


Ive had my system rebooted several times and having the same issue. 


As usual, check the coax and splitters and all coax connections to the problem media server. You could also look at the SNR values in System info on the box with the issue. You could also try swapping VMS boxes locations and see if the problem follows the VMS. If so I'd get that box replaced. If not, it has to be a bad coax cable connection or splitter.

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