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Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO
beyond2k1
Enthusiast - Level 1
‎03-24-2012 11:13 AM

I finally got through to tech support after 59 minutes on hold and they reset all my boxes and i got everything back.

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Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO
Hubrisnxs
Legend
‎03-24-2012 12:23 PM

menu > customer support > in home agent > set top box auto correct.

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Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO
Hubrisnxs
Legend
‎03-24-2012 12:53 PM

chat support should also be able to fix it,   if the auto fix doesn't try chat support

http://www22.verizon.com/content/contactus/

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Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO
RSinALB
Enthusiast - Level 2
‎03-24-2012 02:08 PM

Yep, has been out in Albany County, NY since Friday night. Only local channels available. Spoke to various neighbors and everyone reports exactly the same troube, channels listed as "not subscribed to." Neigbors report that techs say it is a "local" problem.  Apparently, local is a little on the large side!

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Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO
JGS1888
Newbie
‎03-24-2012 03:42 PM

Finally spoke to a service rep. They are meant to be rolling out a fix in 1/2 hour, 1 1/2 hours ago. Oh well.

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>>>>>>>>Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO<<<<<<<<<< Solution!!!
TommyRox
Enthusiast - Level 3
‎03-24-2012 03:45 PM

Solution from the STB

 Press Menu >> Customer Support >> In Home Agent >> STB/DVR Auto Correct

 Select all STBs by pressing 1 or select the STB/DVR having the issue and then press Right Arrow button for NEXT then Right Arrow button again to start process.

****it will take up to 8 or so minutes to resolve and it will say "Loading" for some time - the circle icon will not spin

*** if you get an error when accessing STB/DVR Auto Correct - EXIT to live TV and repeat process above

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Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO
tatzgrl
Enthusiast - Level 2
‎03-24-2012 05:02 PM

I'm in Camp Hill area - did yours start working again? I didn't notice until today about the problem.

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Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO
chili12241
Enthusiast - Level 2
‎03-24-2012 05:35 PM

I am in Harrisburg, PA and we noticed the outage as of 2:00 p.m. this afternoon - and it is still out.  When i called in at 2:00 they said it would take up to 12 hours.

I have been on hold for the last 20 min. trying to find out what is going on.  You have to call in to have your account credited for the outage.

Good Luck in Camp Hill

Missing B-ball games in h-def --- UGH

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Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO
chili12241
Enthusiast - Level 2
‎03-24-2012 05:49 PM

Folks in PA - do this it worked for me

Press Menu >>>Customer Support >>>STB/DVR AutoCorrect - select all STBs by pressing 1 and then Right Arrow button for next then Right Arrow button again.

****it will take up to 8 or so minutes to resolve and it will say "Loading" for some time - the circle icon will not spin

*** if you get an error when accessing STB/DVR AutoCorrect - EXIT to live TV and repeat process

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Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO
goodmank
Newbie
‎03-24-2012 05:52 PM

In Harrisburg also... The b-ball games are on CBS/HD - that's not one of the channels that are affected.

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