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closed caption problem

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Lily1214
Contributor
Contributor
Posts: 2
Registered: ‎01-08-2012

closed caption problem

Message 1 of 4
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On our TV setup screen, "closed caption" is checked "Off" but words are still rolling across the top of the TV screen. We were watching today's second football game when the words came on and they've been on and off ever since. Is there something wrong with our Verizon remote? My husband checked the batteries in the remote and they're good.  We do not want the "closed caption" on.

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jackmcgann
Silver Contributor II
Silver Contributor II
Posts: 346
Registered: ‎11-09-2010

Re: closed caption problem

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Maybe it's set to "OFF" in FIOS, but "ON" in the TV setup. Check your TV remote.

Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: closed caption problem

Message 3 of 4
(1,259 Views)

it sounds like it also might be coming from the verizon menu.   so press menu, go down to settings and then accessibility and you will find the closed captioning. 

BDSou812
Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎01-20-2010

Re: closed caption problem

Message 4 of 4
(1,251 Views)

@Hubrisnxs wrote:

it sounds like it also might be coming from the verizon menu.   so press menu, go down to settings and then accessibility and you will find the closed captioning. 


Had the same issue a while ago and this fixed it for me!Smiley Happy

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