Re: Channels freezing and pixelating for weeks
MbHarrison
Enthusiast - Level 1

I am in NY, same thing happening here!

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Re: Channels freezing and pixelating for weeks
Stopthefreeze
Newbie

Happening in Philly area. Also 506 and several channels.

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Re: CNN and other channels freezing and pixelating for weeks
Chancellor1
Enthusiast - Level 1

Same problem for months.  Some channels are clear as a bell.  But CNN is persistently not viewable.  

Re: CNN and other channels freezing and pixelating for weeks
amduffany
Enthusiast - Level 1

This has been an ongoing issue for me for months, but the last few weeks it's really ramped up to the point that I can't watch CNN at all. I do notice it happen occasionally on other channels, but not at the same frequency as CNN. 

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Re: CNN and other channels freezing and pixelating for weeks
clem21
Community Leader
Community Leader

Sent a message to Support for help, I'll post when I get a response.

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Re: CNN and other channels freezing and pixelating for weeks
tdeprenda
Enthusiast - Level 3

Happening in Northern NJ for a few months now. Replaced my splitter but didn’t help.

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Re: CNN and other channels freezing and pixelating for weeks
clem21
Community Leader
Community Leader

@tdeprenda wrote:

Happening in Northern NJ for a few months now. Replaced my splitter but didn’t help.


Next time it happens, go to:Main Menu > Settings > System Information, look at the channel information and see if it says good under SNR. Also look at OOB Data and see if the SNR is good there too. If not there is a problem with the transmission in your area, and you need to contact support to getr itg straightened out. If it's more than one channel, see if the frequency is the same, and if so it could be a bad box.

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