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Complaint about ads while trying to play from DVR

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aerisbueller
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Contributor
Posts: 2
Registered: ‎12-13-2013

Complaint about ads while trying to play from DVR

Message 1 of 8
(2,447 Views)

So, I feel like a pay a fair price to enjoy my tv services, and with the world's slowest responding piece of electronics, I was already borderline annoyed with it.  Any button I press whether it's DVR, or just typing in a channel number, the response is so pathetically slow and unresponsive it's frustrating as hell.  But since I don't watch too much tv personally it was something I could deal with.  Now suddenly when I click the DVR button and try to select a show, or I click the On Demand button, there's often a popup window advertising some other On Demand thing.  I don't mind the static ads that are plastered throughout the entire interface, but when I tell my DVR to play a movie, I don't want it to ignore my command and display an ad instead.  What's worse is that after you close the ad, you have to click play, or whatever button you had originally clicked.  I know from previous experience needing a replacement box that much much much faster boxes exist, and for whatever reason I'm not priveleged enough to deserve one.  That's fine, but if you're going to make every day navigation such a pain the **bleep**, the least you can do is not interupt my struggle to perform a simple task on your cheap boxes to have to deal with a poorly integrated popup ad.  I mainly just wanted to rant, but if there's some sure way to upgrade my box to a less a {word filter avoidance} one without having to pay any higher monthly fee, that'd be good to know as well.

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TomH309
Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,429
Registered: ‎05-16-2009

Re: Complaint about ads while trying to play from DVR

Message 5 of 8
(2,306 Views)

This is how I did it

Main Menu>Settings>PopupAlerts>Enable Options>NEVER SHOW ME AGAIN

 

HAS BEEN WORKING FOR ME FOR A LONG TIME

 

Tom
Router G3100,Mini IPC 4100,YAMAHA ATS 1080,VMS 4100, iPad2 WiFi ,,iPhone SE

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anonFios
Bronze Contributor II
Bronze Contributor II
Posts: 132
Registered: ‎01-08-2013

Re: Complaint about ads while trying to play from DVR

Message 2 of 8
(2,344 Views)

I see it's been four days without a response.

 

Not to be rude, but separating your giant block of text into smaller paragraphs will go a long way.

tgm1024
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎09-07-2013

Re: Complaint about ads while trying to play from DVR

Message 3 of 8
(2,339 Views)

 

I have no problem reading his block of text.  He's upset, and it sounds as if he's justified in rattling out a ton of thoughts at once.

sangs
Silver Contributor IV
Silver Contributor IV
Posts: 526
Registered: ‎06-24-2010

Re: Complaint about ads while trying to play from DVR

Message 4 of 8
(2,313 Views)

Just so you know, you can disable pop-ups, interactive TV and that FiOS home page in the DVR/STB settings. I believe the pop-ups toggle is under "Promotions" and you can select it to never display such things. (I did it so long ago I don't remember the exact steps, but it's there.) 

TomH309
Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,429
Registered: ‎05-16-2009

Re: Complaint about ads while trying to play from DVR

Message 5 of 8
(2,307 Views)

This is how I did it

Main Menu>Settings>PopupAlerts>Enable Options>NEVER SHOW ME AGAIN

 

HAS BEEN WORKING FOR ME FOR A LONG TIME

 

Tom
Router G3100,Mini IPC 4100,YAMAHA ATS 1080,VMS 4100, iPad2 WiFi ,,iPhone SE
aerisbueller
Contributor
Contributor
Posts: 2
Registered: ‎12-13-2013

Re: Complaint about ads while trying to play from DVR

Message 6 of 8
(2,229 Views)

Thank you very much.  I'll try this.  It is still irks me that the default state is "annoy paying customer" though.

markkuck
Contributor
Contributor
Posts: 3
Registered: ‎02-26-2015

Re: Complaint about ads while trying to play from DVR

Message 7 of 8
(1,496 Views)

Agreed.  I never agreed to upgrade the firmware in my set top box.  When it was forced upon me, it included these ads, which my family detests. 

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,008
Registered: ‎11-04-2008

Re: Complaint about ads while trying to play from DVR

Message 8 of 8
(1,473 Views)

You agreed by signing up for the service.
They can't have people running all different levels of software.

And as stated, you can disable everything you might see while watching a show.


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