customer service has one solution for my problem
Ribeye1
Enthusiast - Level 2
My Cisco 4335 STB has been experiencing all of the usual issues reported here and on other forums.
1) Caller ID has never worked (I've run the troubleshooter and rebooted many times. I see the test message caller ID, no joy displaying during a test call)
2) Random reboot of STB (this has decreased slightly but is still occurring weekly), and everyone's favorite problem
3) STB is intermittently slow to respond to commands from remote. This has increased in frequency and is driving us insane. The only solution we can find is to use the Verizon remote control app on my phone or tablet.

The only solution Verizon can offer is a new STB. This is not an option for us as we currently have hundreds of hours of new shows and movies saved to the dvr and external HD.

I've seen other users report the problems are improving, I'm hoping to see improvement soon myself. I've only been with Verizon for 6 months and I'm happy with the level of service so far.
0 Likes
Re: customer service has one solution for my problem
mm112
Specialist - Level 1

What you need to do is have someone at verizon reboot your services as there may be a glitch that exists where verizon will first have to run their tests on their end on your home to make sure that everything is ok where if all is well then they can reboot the services where what will happen is that initially there will be a slow response between the remote and the box but give it some time then all will be fine. I too had that issue and verizon rebooted it at night where in the morning all was well. It is an odd issue where it can be repaired without you getting rid of your box and losing all of your shows that were taped. Now as far as getting someone from verizon on the phone to help you out with this problem that is a whole orher conversation. Good luck with trying to get someone on the phone without waiting at least 2 hours to talk to them.

0 Likes
Re: customer service has one solution for my problem
Ribeye1
Enthusiast - Level 2

THank you for the help MM - still no success getting it to work on my end, but I'll be patient.  

0 Likes