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Delete In Home Agent listed Set Top Box

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FrankGC
Copper Contributor
Copper Contributor
Posts: 21
Registered: ‎10-10-2011

Delete In Home Agent listed Set Top Box

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(2,003 Views)

Hello,

I had a STB replaced.

Using; In Home Agent > TV Home > Get Started with TV > About Set Top Boxes I see the new one in the list and I was able to describe its location. The accuracy of this list is importnt if I want to use IHA to reset a STB.

I could not find out how to delete the old STB. Does anyone know how to do this?

Thanks Frank C

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tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Delete In Home Agent listed Set Top Box

Message 2 of 3
(1,982 Views)

Pretty much the only thing is contacting them and make sure they have the correct list of boxes.  I recommend 1-800-VERIZON during so called "Business hours".

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tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Delete In Home Agent listed Set Top Box

Message 2 of 3
(1,983 Views)

Pretty much the only thing is contacting them and make sure they have the correct list of boxes.  I recommend 1-800-VERIZON during so called "Business hours".

FrankGC
Copper Contributor
Copper Contributor
Posts: 21
Registered: ‎10-10-2011

Re: Delete In Home Agent listed Set Top Box

Message 3 of 3
(1,976 Views)

I did call and was told the removed STB will be dropped from the list when it is returned.

It would have been so simple to have this information  in the In Home Agent procedure.

Frank C

 

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