My TV suddenly just stopped. Light on box went very dim and then out. I phoned Verizon support and proceeded with alot of fancy maneuvers but none helped. A technician was dispatched to the house and came the following afternoon. He noticed my cat and asked if she likes to sleep on the TV box. "Yes" I replied and he said that is the problem. She likes it because it is slightly warm and is secluded but her hair gets down into the box and messes things up. he went to the truck, got a new box, connected it and stood it up. It is vertical not horizontal and cozy, cat's mad but I told her to find a new spot.