downed lines
grandsport1
Newbie

lines are down who do i contact about raising the lines. I am tired of sitting on hold from last night until this morning.

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Re: downed lines
TomH121
Community Leader
Community Leader

Hope this help to solve your problem.

http://www.verizon.com/support/residential/contact-us/index.htm

Please post when resolved.

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Re: downed lines
KaLin
Khoros Partner
Khoros Partner

grandsport,

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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Re: downed lines
Verizon_Support
Customer Service Rep

Since we have not heard back from you, we are closing out your private support case. If you still require assistance, feel free to post on your original thread. 

-Amanda_M

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