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DVR not working

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alpjr76
Contributor
Contributor
Posts: 1
Registered: ‎12-20-2011

DVR not working

Message 1 of 2
(712 Views)

DVR has 4 dash on

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ILikeFIOS
Nickel Contributor
Nickel Contributor
Posts: 42
Registered: ‎06-06-2009

Re: DVR not working

Message 2 of 2
(689 Views)

Could be poor signal or no signal at all.  Ensure all lines are properly connected.  Ensure there are no breaks in cable anywhere. Reboot.

 

If you have other TVs, do they have service?  Are there any pixelated channels?  Did you try the in home agent off the support page to reset the box?

 

Use the self-diagnostic menu on a working STB to check the OOB S/N.  It should be somewhere between 23db & 27db.

 

If there are signal issues, could be a bad splitter or worse, a bad ONT.

 

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