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Your installation agent installed our new service incorrectly. As a result one of our set top boxes was turned off by your office. You insisted on Mailing a new box so we had to wait. The box arrived and doesn't work because you guessed it you shut the line off. I was then lied to by a rep and supposed supervisor who claims to have no one above him in all of Verizon. They are{edited for privacy}. They told me they set up an appoint with a 12 hour window from 8 am to 8 pm on 5/17/13. When I told Javon I wanted a call from your "closed" dispatch office miraculously it now doesn't open until 9 am.
I want a tech here no later than 10 am tomorrow to fix what your install tech did wrong. I want a call at 8 am to confirm this. To think I used to hope for Verizon to come to Somerville. Now I miss Comcast.
If you cannot get this fixed I will cancel all your service and have Comcast installed.
Very Unhappy new customer
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Hello JBrennan68
You cannot reach Verizon here. This is a peer to peer support forum. You can contact Verizon through one of the options on the Support page
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LOL you guys are pathetic. You can't reach Verizon when you call, email, tweet or any other way.