Re: FIOS DVR/STB set to 1080P, occasionally TV will start displaying it in 480P
CRobGauth
Community Leader
Community Leader

What TV manfufacturer do you have?

Have you checked to see if TV has a software update?

Do you only have the VMS or another box as well?

If so, have you swapped them around to see if problem follows?

0 Likes
Re: FIOS DVR/STB set to 1080P, occasionally TV will start displaying it in 480P
jt710
Enthusiast - Level 3

@CRobGauth wrote:

What TV manfufacturer do you have?

Have you checked to see if TV has a software update?

Do you only have the VMS or another box as well?

If so, have you swapped them around to see if problem follows?


- Panasonic

- Yes (none)

- Another box, non-VMS though.  No issue with it.

- No

0 Likes
Re: FIOS DVR/STB set to 1080P, occasionally TV will start displaying it in 480P
CRobGauth
Community Leader
Community Leader

Can you try swapping them around (I assume other box is an IPC)?

Should be the final determination if it is a problem with VMS or interaction with TV.

0 Likes
Re: FIOS DVR/STB set to 1080P, occasionally TV will start displaying it in 480P
jt710
Enthusiast - Level 3

I agree, it'd be a very useful troubleshooting tactic.. but one I'd rather prevent, as the issue can sometimes take days to reproduce in addition to the fact that my wife loves the DVR.

The EDID info in the Diagnostics menu shows that the TV is capable of 1080p60 when the issue is currently active.. am unsure whether this eliminates the TV but it makes me feel more strongly it is the box, for better or for worse.

0 Likes
Re: FIOS DVR/STB set to 1080P, occasionally TV will start displaying it in 480P
jt710
Enthusiast - Level 3

Verizon thinks it is the box... they are sending a replacement.

0 Likes
Re: FIOS DVR/STB set to 1080P, occasionally TV will start displaying it in 480P
CRobGauth
Community Leader
Community Leader

Keep in mind that replacing the DVR will cause you to lose any content recorded on it.

And with VMS and IPC, swapping them around has no impact on DVR capability.

Its almost invisible to the user if they are using VMS or IPC (IMHO)

0 Likes
Re: FIOS DVR/STB set to 1080P, occasionally TV will start displaying it in 480P
jt710
Enthusiast - Level 3

In the end, the issue appears to have been a problematic HDMI port on the TV.  After switching ports, I've been free of the problem for several days.  Either that, or it is a Verizon problem that they fixed in the same time period.

If this no longer rings true, I'll come back to update.  For what it is worth, the TV has exhibited no other issues.

0 Likes