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FIOS Guide Not Available

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Twh1951
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Registered: ‎10-17-2020

FIOS Guide Not Available

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Got the same thing. Tried rebooting box no good

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clem53
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Registered: ‎12-06-2010

Re: FIOS Guide Not Available

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@Twh1951 wrote:

Got the same thing. Tried rebooting box no good




Guide info comes from the router to the box either thru coax if its a VMS or Wifi or Ethernet or coax if its an IPC . I suggest powercycling your router and your box, not just rebooting them. Do the Router first, then the box. Also check all the coax connections.

Edg1
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Re: FIOS Guide Not Available

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@Twh1951 wrote:

Got the same thing. Tried rebooting box no good


Do you have a LAN coax light on your router?

LakeSide
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Registered: ‎10-20-2020

Re: FIOS Guide Not Available

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This happened to me Friday night guide on both TVs stopped working. Spent Saturday with tech support without a fix. I rebooted everything and he reset everything with no change. He figured it was a wiring issue and setup a service call. I called tech support Monday morning and talked to a different guy who thinks it is an issue on there end. Each box is showing a good connection and no issues. He asked we give them a couple days to see if it fixes it self.

 

thanks

Kevin

Twh1951
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Re: FIOS Guide Not Available

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The first thing I tried was to power everything down. Main panel and router.  No good.

 

Didn't check wiring.

2 days later everything was OK. Had to be an external Verizon problem?

clem53
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Re: FIOS Guide Not Available

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@Twh1951 wrote:

The first thing I tried was to power everything down. Main panel and router.  No good.

 

Didn't check wiring.

2 days later everything was OK. Had to be an external Verizon problem?


Sounds like it was. Unfortunately that is one of the hardest things to diagnose because you first think its an issue in the house, not a broader issue with the incoming signal.

RedHeadedHolky
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Registered: ‎11-13-2020

Re: FIOS Guide Not Available

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Im currently experiencing this exact thing!! What was the outcome??

clem53
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Re: FIOS Guide Not Available

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@RedHeadedHolky wrote:

Im currently experiencing this exact thing!! What was the outcome??


Can you still get on-demand or is that gone too? If you go to menu>Customer support>connected device status, does everything have a green line under it indicating a good connection?

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